Articles on: Refunds & Account Closure

Can I Cancel My Essentials or Pro License?

If you no longer want your Essentials or Pro License to renew, you can cancel at any time from your account settings. If you are still within the 30-day money-back guarantee, you can self-refund.

You are always in control of your subscription. You can cancel future renewals at any time, and your options depend on how long it has been since your License was purchased.

Option 1: Disable Auto-Renewal (Cancel Future Renewal)

If the 30-day timeframe has passed, you can cancel by disabling auto-renewal.

To disable auto-renewal:

Go to Account Settings (left navigation bar)
Select the Billing tab
Locate your active Essentials or Pro License
Open the kebab menu (three vertical dots)
Select Disable Auto-Renewal

Disabling auto-renewal prevents your License from renewing, but you will retain all Essentials or Pro benefits until your License expires.

Option 2: Refund Your License (Within 30 Days)

If you are within the 30-day money-back guarantee, you can self-refund directly from the Billing tab.

To self-refund:

Go to Account Settings (left navigation bar)
Select the Billing tab
Locate your active Essentials or Pro License
Open the kebab menu (three vertical dots)
Select Refund License

If you select Refund License, your License will expire, and your paid benefits will also expire.

What Happens After You Cancel or Refund

Here is what to expect depending on which option you choose:

If you disable auto-renewal, your License remains active, and you keep the benefits until the expiration date
If you refund the License, your License expires, and benefits end as part of the refund process

If you want to keep your paid benefits through your current term, choose Disable Auto-Renewal instead of Refund License.

We're always working to improve Privacy Bee, and feedback helps us continue to grow.

If you're willing to share why you're canceling, we genuinely appreciate it, but you can cancel at any time, regardless.

Quick FAQ

Can I still use Privacy Bee after I cancel?

Yes. If you disable auto-renewal, your account remains active, and you'll retain your License benefits through the expiration date.

I disabled auto-renewal - do I need to do anything else?

No further action is needed. Your License will remain active until the expiration date and will not renew automatically.

You can always review your current License status and expiration date from the Billing tab.

Still need help?

You can reach our Customer Support Team through Orwell (in the lower-right corner), emailing support@privacybee.com, or calling us at (931) PRIVACY.

Updated on: 01/15/2026

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