Articles on: Account, License & Billing Management

Can I Upgrade my License any Time?

Absolutely! You can upgrade your Privacy Bee license at any time. The process is simple and can be completed directly from your Account Settings page.

Upgrading your License can unlock additional features and removal support right away, depending on the plan you choose.

How to Upgrade Your License:

Follow the steps below while logged in to your account:

Open Account Settings from the left-hand navigation menu
Select the Billing tab
Click the kebab menu (three vertical dots) next to your name on the right side
Select Change License
Choose the License type and term you want to upgrade to
Check the confirmation box
Click the blue Purchase button to complete your upgrade

If you don't see the "Change License" option, try refreshing the page or logging out and back in.

What Happens After You Upgrade:

After your upgrade is complete, your new License level will be applied to your account, and your Dashboard will update to reflect your upgraded access.

Here's what you can expect next:

Your new License level will be applied to your account
Your Dashboard will update to reflect your upgraded access
If additional removal features are included in your new License, those benefits will become available going forward

For the best results, make sure your Identity Vault (profile) is complete. This helps Privacy Bee accurately identify exposures and begin working efficiently. If you have questions about what changed after your upgrade, our Customer Support Team can confirm your license status and walk you through the next steps.

Downgrading Your License:

You can downgrade an Essentials or Pro License in the following situations:

Within the 30-day money-back guarantee, using the self-refund options
After an Essentials or Pro License has expired

Downgrades follow the timing of account creation - either through a self-refund within the 30-day money-back guarantee, or after your current License expires.

Need Help?

If you run into any issues, our Customer Support Team is happy to assist.

Contact Orwell, our mascot, on our website or while logged in
Email us directly at support@privacybee.com, or call us at (931) PRIVACY

We'll help make sure your License is set up correctly and answer any questions about your upgrade.

Updated on: 02/12/2026

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