Articles on: Refunds & Account Closure

How do I get a Refund?

We’re always interested in learning how we can improve. If there’s a feature you were hoping for, we’d love to hear your feedback.

However, if you’ve decided to move forward with a refund, you can do so directly from your account by following the steps below.

How to Request a Refund

Go to Account Settings in the left navigation bar.
Select the Billing tab.
Click the kebab menu (three vertical dots) on the right side of the license.
Select Refund License (the button will turn red).

A pop-up window will open to begin the refund request.

Complete the Refund Steps

Step 1: Select your reason for cancellation.

Step 2: Check the “I Understand” boxes, then click Continue.

Step 3: Select “No Thanks”, then click Continue.

Step 4: Choose “Full Refund” under the 30-day money-back guarantee and click the red Submit Refund Request button.

Once completed, you’ll see a confirmation in the pop-up box that your "Refund Processed Successfully".

Need Help Before Refunding?

Before canceling and self-refunding, you’re welcome to chat with Orwell, our mascot, located in the lower-right corner of your account or on our website. He can also connect you with our support team.

You can also call us at (931) PRIVACY, Monday through Friday, 9:00 a.m. – 5:00 p.m. (EST). We’ll return it to your call if we miss it, and check in and see how we can help.

Updated on: 01/30/2026

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