How to Upgrade or Downgrade Your License
Overview:
You can upgrade your Privacy Bee license at any time. Downgrades are available within specific timeframes. This article walks you through how both work and what to expect after making a change.
How to Upgrade Your License
- From your left navigation bar select Account Settings
- Click the Billing tab
- Click the three dot menu next to your name on the right side
- Select Change License
- Choose the license type and term you want to upgrade to
- Check the confirmation box
- Click the blue Purchase button to complete your upgrade
How Upgrade Pricing Works
You will never be charged twice for the same period. Here's how the pricing adjustment works:
- If you upgrade within the 30-day money-back guarantee period the amount you've already paid is applied toward the new license
- If you upgrade after the guarantee period the unused portion of your current license is automatically calculated, prorated, and credited - you only pay the difference
- No action is needed from you - the adjustment happens automatically during the upgrade process
What Happens After You Upgrade
Once your upgrade is complete:
- Your new license level is applied to your account immediately
- Your dashboard updates to reflect your new access and features
- Any additional removal capabilities included in your new license become available right away
For best results make sure your Identity Vault is as complete as possible so Privacy Bee can get to work efficiently with your upgraded coverage.
How to Downgrade Your License
Downgrades are available in the following situations:
- Within the 30-day money-back guarantee period using the self-refund options
- After your current Essentials or Pro license has expired
Need Help?
If you run into any issues, our Customer Support Team is happy to assist.
Email us directly at support@privacybee.com, or call us at (931) PRIVACY
Updated on: 04/14/2026
Thank you!