Account Troubleshooting
5 articles in this section.
How to Delete Your Account
My License Expired and I Purchased a New One - Why Isn't It Active?
New licenses purchased after expiration must be manually assigned to your account or family member before protection resumes and removal services reactivate.
Why am I Getting Emails From you When I Didn't Create an Account?
Why Do I Have Two Accounts / I Paid for a License. Why Does My Dashboard Feel Unprotected?
Two Privacy Bee accounts happen when you use different email addresses for a free scan and a paid license. Log in with the email you used to purchase to access your active protection.
Why Isn't My Verification Code Working? How Do I Log Out?
Verification codes may land in spam, require two-factor authentication, or fail if sent to an inactive email. Add the sender to your safe list and check your access.