Account Troubleshooting
5 articles in this section.
How to Delete Your Account
My License Expired and I Purchased a New One - Why Isn't It Active?
New licenses purchased after expiration must be manually assigned to your account or family member before protection resumes and removal services reactivate.
Why am I Getting Emails From you When I Didn't Create an Account?
Getting emails from Privacy Bee without creating an account happens when you use the free scan option, which automatically creates an account. Delete it anytime from Account Security settings.
Why Do I Have Two Accounts / I Paid for a License. Why Does My Dashboard Feel Unprotected?
Two Privacy Bee accounts exist when you sign up for a free scan with one email and purchase a license with another. Log in with your purchase email to access your paid protection.
Why Isn't My Verification Code Working? How Do I Log Out?
Verification codes may land in spam, require two-factor authentication, or fail if sent to an inactive email. Add the sender to your safe list and check your access.