Account Troubleshooting
4 articles in this section.
How to Delete Your Account
My License Expired and I Purchased a New One - Why Isn't It Active?
New licenses purchased after expiration must be manually assigned to your account or family member before protection resumes and removal services reactivate.
Why am I Getting Emails From you When I Didn't Create an Account?
Getting emails from Privacy Bee without creating an account happens when you use the free scan option, which automatically creates an account with your email address.
Why Isn't My Verification Code Working? How Do I Log Out?
Verification codes may land in spam, require 2FA access, or fail if sent to inactive emails. Check your junk folder and confirm you can access the email address on file.