This usually comes down to one of three things:
1. They logged in with the wrong email address
Your family member must log in using the exact email address entered on the Family Protection page. If they use a different email, Privacy Bee creates a separate unlinked account, and the license will not apply correctly.
2. The license has not been assigned yet
Buying a license does not assign it automatically. You must assign it manually in
Account Settings > Billing > Managed Licenses.
3. Their Identity Vault is incomplete
Even after the license is assigned, scans will not be as thorough until their Identity Vault is complete.