I Purchased a License for a Family Member - Why Aren't They Protected Yet?

This usually comes down to one of three things:

1. They logged in with the wrong email address

Your family member must log in using the exact email address entered on the Family Protection page. If they use a different email, Privacy Bee creates a separate unlinked account and the license will not apply correctly.

2. The license has not been assigned yet

Buying a license does not assign it automatically. You must assign it manually in Account Settings > Billing > Managed Licenses.

3. Their Identity Vault is incomplete

Even after the license is assigned, scans will not be as thorough until their Identity Vault is complete.

If you run into any issues, our Customer Support Team is happy to assist.

Contact Orwell, our mascot, on our website or while logged in. You can also email us directly at support@privacybee.com, or call us at (931) PRIVACY

Updated on: 04/14/2026

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