How Do I Cancel or Request a Refund?
How do I cancel or request a refund?
Your options depend on how long you’ve had your license and which license you have.
If you are within the first 30 days
Essentials and Pro licenses include a 30-day money-back guarantee. You can self-refund from your account.
To self-refund:
- Go to Account Settings
- Click Billing
- Click the three-dot menu next to your license
- Select Refund License
- Follow the prompts
Your license will expire immediately once the refund is processed.
If you are past 30 days
You can turn off auto-renewal so your license does not renew again.
To disable auto-renewal:
- Go to Account Settings
- Click Billing
- Click the three-dot menu next to your active license
- Select Disable Auto-Renewal
Your protection will remain active until the end of your current billing period.
Important notes
- Signature Services licenses are non-refundable
- Free Scan Only accounts do not have anything to refund
- On mobile, the three-dot menu may be easier to find in landscape mode or on desktop
Need Help?
If you run into any issues, our Customer Support Team is happy to assist.
Updated on: 04/14/2026
Thank you!