What Does a "Failed" Status Mean?

What does a "Failed" status mean?

A "Failed" status means Privacy Bee was unable to complete the removal request at this time - but it does not mean we have stopped trying.

A removal may show as Failed when:

The site's opt-out path is currently unavailable or broken
The company did not respond to the removal request
The data on the site did not match the details in your Identity Vault closely enough to submit a verified request

What happens next: Privacy Bee will automatically reopen the exposure on your next scheduled scan and attempt the removal again. No action is needed from you.

If you see a Failed status on a site that requires identity verification - such as TruthFinder, Intelius, Instant Checkmate, or US Search - these companies require the individual whose data is being removed to verify their identity directly. Our support team can walk you through the steps for these specific sites.

Need Help?

If you run into any issues, our Customer Support Team is happy to assist.

Contact Orwell, our mascot, on our website or while logged in. You can also email us directly at support@privacybee.com, or call us at (931) PRIVACY

Updated on: 04/14/2026

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